measuring how many people are using our services, so our customer service team is prepared to assist customers. Please provide email for password recovery. First of all, please bear in mind that cancellation policies depend on the type of ticket fare. 2003, 20/F, Tower 5, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. Not all European train stations are equipped with WiFi, yet it might be available on some stations for a fee. Unless specified otherwise in fare terms and conditions, we refund 80% of the total price of the canceled ticket. We recommend to print out the E-tickets. Please provide email for password recovery, Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. It is your sole responsibility to locate the correct platform and to arrive at your train car in time for boarding. You need to figure out the logistics like how you will get there, spend the night, where you will eat, and what you will do. We usually use only pseudonymized data for such analytical purposes, but in some situations, such as trouble shooting, we may use data of specific users. Please provide email for password recovery, Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. The processing time for ticket cancellations is one business day.

What is more, we provide an estimated date of ticket download date for extra peace of mind.

In order to not get lost in a European city or to not arrive at the wrong train station, refer to your E-ticket, where you can find the exact information about stations. They cause much less pollution and less harm to our planet than other means of transportation. We will be clear and transparent about the information we are collecting and what we will do with that information. Traveling Europe and the world by train is very convenient not to mention extremely exciting. The deadline for the cancellation of tickets is 24 hours before the train departure. They also make it easier for you to share our content with your friends by using Like buttons. When we invite you to leave a review of our service, we will share your name, email address and booking confirmation with a reputable independent service provider. We appreciate your patience and understanding! Surprisingly, there are no strict limits on how much luggage a traveler is allowed to bring on a European train, neither in size nor in weight. They also help us work with cookies - to serve and to read them in your browser.

What is the standard luggage size permitted on European trains? The information that we collect using cookies is anonymous and not personally identifiable. We provide genuine customer support and issue only valid tickets to all our customers. It is not obligatory to print them, yet you must have the ticket in any form, be it a printed E-ticket or a downloaded version of it on your phone/tablet/etc. One platform,34+ destinations,700+ routes around the globe. We may need to use your personal date for legal purposes, such as handling legal disputes, enforcing our Terms of Service, for complying with law enforcement agencies, for any regulatory investigations and compliance. We provide our customers with service 24 hours a day, 7 days a week, 365 days a year.

Rail.ninja will collect information about passengers at a later time as it is required for reserving seats on the trains.

We speak your language and offer over20 payment methods. It is the responsibility of the Client to become informed about the most current travel advisories and warnings by referring to the appropriate travel advisories issued by their country. Click the button below, login with your order details and download your ticket again. This process sometimes requires customers to provide a code to confirm the verification after booking tickets, but it's vital for ensuring safety procedures. We may use your personal information for our marketing activities, including sending news of travel-related products and services relevant to your ticket reservation. Most European trains are fitted with either a restaurant car or a buffet, where you can buy hot meals, snacks, and drinks. Some, but not all, carriers allow modification for a few hours after train departure.

We may share your data with payment service providers. The deadline for the cancellation of tickets is 24 hours before the train departure. You will need to login every time and you will not need to enter same routes that you have searched previously. We also use tracking URLs to understand which websites and advertising channels and campaigns are bringing us traffic. Seat preferences and medical conditions for passengers who have special medical requirements and/or dietary requirements; Travel history, including information related to your booking and services booked in connection with your trip. HOW YOUR DATA IS SHARED WITH THIRD PARTIES. Click the "Modify" button and select "Cancel" from the dropdown. In cases when the cardholder isn't you, you can make the payment with this card if the transaction is authorized by the card owner and you have his/her documents to verify the transaction. Rail.ninja works with a diverse network of railway companies and wholesale ticket suppliers to provide the best global coverage for the customers. We may send you a reminder about Saved search if you have searched for tickets on our website and used a Save search functionality.

How does Rail.Ninja treat personal data about children? If a customer fails to provide such information when requested, the price of tickets may change or the reservation may be canceled. Is your travel date approaching, and your tickets are not issued yet? Please make sure you arrive at the correct train station and that you have enough time to board your train. When you make calls to our Customer Service Team, we may use an automated telephone number detection system to connect your telephone number to your existing reservations this can help save time for both you and our customer support team. We recommend that you cancel your tickets with us directly to ensure efficient and timely processing of a refund. Modification terms and conditions depend on the type of fare selected by the customer at reservation. Need a hand? We will make no refunds for missed trains. Travelers can reach out to the customer service team creating a case here. Please submit your claim to [emailprotected] We will review each claim taking into account circumstances presented by you and our Terms and Conditions.

Payments are processed by Rail.ninjas payment partners worldwide. Rail.ninja accepts reservations up to 2 years in advance. Being able to book tickets in your preferred language, currency, and payment method and do it all in advance puts Rail Ninja among the world's top train ticket booking services. 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880). Find out answers on the most asked questions about Rail Ninja below. These include independent third parties, and anything we get from them may be combined with information provided by you to us. m291 Our service fees are non-refundable. Travel Spain and Portugal by train and soak up the awe-inspiring sceneries along the way. With a wide range of train types to choose from (overnight, high-speed, luxury, double deckers, etc.) 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880).

The deadline for modification of tickets is 24 hours before departure of the train.

Is Rail Ninja legitimate? Functionality cookies make our website more useful for end user. But for passengers not to get carried away, it is recommended to have carry-on luggage of no more than 36 kg, the sum of dimensions should not exceed 180 cm. This may be your booking confirmation, your IP address and any other information which may be asked for during chargeback investigation. Name, home address, e-mail address, telephone number, passport or other recognized personal ID card numbers and details, credit/debit card or other payment details; Passenger Information, which includes your name, nationality, date of birth, gender, passport or ID number, expiry date and country of issue. You are free to book European train tickets for another person provided you have his/her passport details and other information necessary for the booking procedure. HOW WE USE COOKIES AND TRACKING TECHNOLOGIES. For instance, which pages visitors go to most often, which pages they visit, which pages they used to enter our website and which were the exit pages, which emails have been open and which links in emails have been clicked. You can find out the fare type of your ticket and its cancellation rules in your order. Please provide email for password recovery.

We may also disclose your personal data to legal authorities to defend our rights or the rights of our business partners. Please provide email for password recovery, Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. theres no place in you wont reach by train. To request a review please fill out the contact form that you can find below. Modification requests past the deadline can only be processed with approval from Rail.ninja. Personal data of non-European customers is collected and processed in accordance with our Privacy policy. We may send you important updates about service disruptions, strikes, rail works or security alerts. In most cases, and whenever possible, we assign seats under your name for your comfort of travel. Some, but not all, carriers allow modification for a few hours after train departure. All call records will be purged every once in a while, unless we have a legitimate interest to keep a recording for a longer period, e.g. This document describes how we use and process your personal information, it also explains to you how to contact us if you have questions about your personal data. Weprovide only real pictures andhonest descriptions. What is the Best Way to Travel Germany: Train, Plane or Bus? Rail.ninja charges a service fee, it applies to all ticket reservations and it is non-refundable, even if ticket reservation is canceled for any reason. Contact us. The processing time for ticket modifications is one business day. How to choose between rail pass and point-to-point tickets? First of all, please bear in mind that cancellation policies depend on the type of ticket fare. Our main goal is to improve our platform and websites. However, you can edit settings in our browser to stop accepting cookies or to prompt you before accepting a cookie from the sites you visit. Usability cookies help us to improve your user experience by using third-party features such as maps and videos. Whenever you use our services, including websites and applications, we may use cookies and other tracking technologies for streamlining work of our services, to analyze traffic, and for advertisement purposes. Cookie is a small amount of data that's placed in the browser of your computer or on your mobile device. Example of such information could be station address or boarding instructions. Find out the answers to frequently asked questions and read our general tips on how to travel by train in Europe and around the globe: Traveling by train is a lot safer than by any other means of transport, especially during the global pandemic. How to modify your ticket if you missed your train. Further, we use third-party service providers for processing online payments and they may share your personal information with us so we can supply our service to you. So you can rest assured that your tickets will be issued in time for your departure. We reserve the right to request additional information from card holders to prevent fraudulent activity and ensure safe transactions. More specifically this Policy sets out the following: Our Privacy Policy applies to all and any of the information that we collect from you through our website, email or chat communication, or in telephone conversations between you and our Customer Service teams. Rail Ninja is committed to providing excellent service and, for that reason, has a team of over 200 team members assisting clients from various offices around the world, including European destinations like Lithuania, Malta, Serbia, Switzerland, and beyond - the United States, Hong Kong, and Australia. Personal data that we collect automatically. Trains travel from one city center to another saving your time and offering a superior level of comfort with fewer people around you. Unless specified otherwise in fare terms and conditions, standard modification is free of charge. For example, flexible and regular fares allow cancellation of tickets, saver and non-flexible fares don't. We are here to help.

using social media), when you save your search results or register an account on our website and when you participate in our referral programs or sweepstakes. If you need any assistance, please contact us. Rail.ninja may accept booking for tickets without requiring passenger information at the time of reservation. And that's just the beginning of your trip, as a long trip onboard the crowded plane awaits. Depending on the size of your luggage, you can store your luggage either on the shelf above your seat or in the luggage storage spots located at the end, middle, or front of each car. You can unsubscribe from these marketing communications quickly, easily and anytime by clicking the "Unsubscribe" link included in every newsletter. For example, flexible and regular fares allow modification of tickets, saver and non-flexible fares don't. Children under 18 years (non-adults) are not permitted to book our services on their own. First and foremost, we use your personal data to issue your tickets and to provide you with Customer Service, which is the purpose of our company! The broad rail networks on continents like Europe and Asia are very developed offering easy transit between the cities and countries. In order to create a trustworthy environment for you and your fellow travelers, we may use your personal data for detection and prevention of fraudulent activities. Contact our customer support before or during your trip. Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. Rail.ninja accepts online payment by many popular payment methods and systems.

Some, but not all, carriers allow modification for a few hours after train departure. We may collect personal data from you when you book a ticket with us, create an account on our website, use our website, participate in a survey or competition, or when you contact us. Our priorities are to support our customers, who are now traveling, and to offer customers, who are not yet traveling, all possible options to modify their plans. We may use personal data for analytical purposes. But don't worry, Rail Ninja has got you covered here. Well, planning just got a little more complicated. What amenities/services do European train stations have. When traveling Europe by rail one of the major brain wrecks is choosing between point-to-point tickets and Europe rail passes. It is advised to bring no more than two large luggage items. If you wonder if Rail Ninja is legitimate - the short answer is yes! In addition, every booking made on Rail Ninja goes through an anti-fraud check, making sure none can use a stolen card to purchase tickets. However, it will still be very manageable if you follow our tips for arranging a multi-city trip in Europe. This process may take additional time, up to 4 weeks. In accordance with the recommendations of Payment Card Industry Security Standards Council, customer card details are protected using Transport Layer encryption - TLS 1.2 and application layer with algorithm AES and key length 256 bit. Each rail carrier has different rules and procedures when seats can be assigned, but in any circumstances, we will proceed as soon as possible and we will notify you when completed. The deadline for the cancellation of tickets is 24 hours before the departure of the train. For example, we may target our advertising to particular regions or demographics. We may use your email, telephone or social networks to send you emails, SMS or messages related to your reservation. According to the security standard PCI DSS we do not store customer card details.

Enter the password that accompanies your username. 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880). This will ensure that your refund is processed efficiently and timely. We may amend this Privacy Policy from time to time; please visit this page regularly to stay updated. How to cancel your tickets: click Sign in button in the top menu and then find your order on My orders tab, or click the link to your order in the confirmation email that we sent you. These technologies are set up either by us, or by our service partners that we partner with, such as Google Analytics and Google Adwords. 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880). Bear in mind that you might need to wait closer to your departure date for the tickets to be issued if you booked way in advance. We speak your language and offer over20 payment methods.

What personal data we collect and process about you in connection with your relationship with us as a customer and through your use of our website and online services; How we deal with your data protection rights; And how we comply with the data protection rules. Let's have a look at the most popular options and find out: is it smarter to travel Germany by rail, bus, plane, or rental car?

Clients specifically release Rail.ninja from any and all claims for loss or damage to baggage or property, or from personal injuries or death, or from loss or delay, arising out of the acts, omissions, or negligence of rail carriers.

This is part of our mission to improve our services and enhance user experience, so we can use personal data of our users for resting purposes, troubleshooting, and improving the functionality and quality of our online travel services. This feature makes it easier for you to find the right train. Many travelers have shown trust in the train ticket booking service and not only purchased tickets for their journey but also shared their opinion publicly. You can always review your personal data that we store and you can request an overview of this data. Please provide email for password recovery. One platform,34+ destinations,700+ routes around the globe.

Yes, all tickets booked with Rail Ninja are valid, and unlike other rail companies, we have a real human support team ready to assist. Our service is to book tickets for you and once tickets have been issued and sent to you, our service has been delivered. Please provide email for password recovery, Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. 2003, 20/F, Tower 5, China Hong Kong City, 33 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong. If you are not able to contact us directly and return your tickets at the station, we will have to wait for a refund from the rail carrier in order to be able to issue a refund to you. Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk. travelers who have booked tickets on Rail Ninja over the past 5 years, successfully resolved inquiries by the Support Team of Rail Ninja, customer satisfaction rate based on feedback and client reviews. Please make sure you arrive at the correct train station and that you have enough time to board your train. There is no better way to travel than on these lightning-fast trains. We've got your back! COVID-19 Update: Cancelations and Modifications. Information that we are required to provide varies from carrier to carrier and can include, your name, contact details, passenger details of you and people who you book tickets for. If you were unhappy with our services, you can make a claim in writing within 30 days from your departure date. When your ticket is canceled, we will issue you a voucher for a new ticket and send it to your email. If you have booked a refundable ticket (regular and flexible fares), please cancel it directly with us. We speak your language and offer over20 payment methods. Furthermore, you may incur additional cancelation fees from the carrier for cancelling at the train station. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use, and information about your computers operating system, like application versions and language settings. There's a better way to travel!

go to the ticket booth at the rail station. Read below for more details. Rail Ninja is the abode of the world's top railway destinations and modern trains according to its extensive network. We recommend that you cancel your tickets with us directly to ensure efficient and timely processing of a refund. Following our optimized convenient booking systems and flexible planning, you can manage your trip according to your wishes: plan in advance, reschedule, cancel, or even book more tickets. 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880). If a rail carrier changes its rules, which impacts the expected date when seats are assigned in your name, we will promptly notify you about such a delay. We will make no refunds for missed trains. Pixel tags help us understand user behaviour, email open statistics, which websites send traffic to us. And how do I get my tickets? Enter the password that accompanies your username. Whenever you purchase a ticket on Rail Ninja, we attempt to issue your tickets as soon as they become available on a train company's website. Your social network will ask you which information will be shared. One platform,34+ destinations,700+ routes around the globe. Child discounts, or any other discounts, are displayed on our website during the reservation process. Despite the restrictions on movement prevailing in the world, we will always help you find the best way to get where you want to be. Plus car attendants carry carts with snacks and drinks for purchase. How far in advance can I purchase tickets? Weprovide only real pictures andhonest descriptions. If you have booked a refundable ticket (regular and flexible fares), please cancel it directly with us. You can conveniently book train tickets for up to a year in advance! We will must pass passenger information to them to fulfill your reservation. Enter the password that accompanies your username. How to modify your ticket if you missed your train: go to the ticket booth at the rail station and try to modify tickets for missed trains there. Rail travel in any country of the world done right, Enhance your trip with the best experiences - shows, restaurants, & tours, Trains from Petrozavodsk To St. Petersburg, Trains from St. Petersburg To Petrozavodsk, Worry-free travel planning & daily expert support, Trusted by leisure & business travelers worldwide. We also collect information about internet source of your visit and your use of our website, including pages visited. Need a hand? If you missed your train:go to the ticket booth at the rail station. Our team may ask you to undergo an authentication to ensure that your personal information is kept confidential.

Trains are energy efficient. We may use various service providers in the course of our work. 103, Block South 2, Fort Cambridge, Tigne Street, Sliema, Malta, SLM3175, Malta (Registration number: C 81880). Firebird GT Limited is the data controller of all personal information that is collected and used on Rail.Ninja website.

Can I pay for the ticket with another persons credit card? HOW YOU CONTROL PERSONAL DATA THAT YOU SHARED WITH US.

And, when you leave a review, it will be published on the website of that service provider and that provider will control the personal data related to your review.

We may receive information about you from our advertising partners, which enables us to deliver more relevant advertising. This process may take additional time, up to 4 weeks. However, please keep in mind that our team might sometimes receive an overwhelming influx of orders, so you might receive tickets a bit later than estimated.



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